Payment & Shipping

Payment

The Ecksand Online Store accepts the following payment methods:

Credit Card: Visa, MasterCard, and Amex

The total will be charged to your card upon placing the order. Ecksand Online Store features a Fast and Secure Guest Checkout assuring that we do not keep credit card information on file for your own security.

PayPal: Shop easily online with PayPal. By using PayPal you do not have to enter your credit card details on the website. Your account through PayPal will be charged once your Ecksand order is completed.

By Phone: You may also process your payment securely by phone with the help of an Ecksand expert. Engagement rings, wedding rings and jewellery that require configuration or customization are all processed by phone order. Phone orders allow us to assure that the customized jewel pricing is accurate and based on the precious materials which are personalized and applied to the jewel.
On the Ecksand Online Store, every purchase is made with maximum security thanks to full advanced encryption services (SSL) which encrypt the connection between your browser and Cloudflare, and from Cloudflare to your server. We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order whether By Phone or through the Online Store. Our Payments department may carry out anti-fraud checks before approving the transaction, they may contact you for further details before confirming the order.
Canada provincial tax rates:

• Alberta - 5% GST will be applied
• British Columbia - 12% HST will be applied
• Manitoba - 5% GST and 8% PST will be applied
• Nunavut - 5% GST will be applied
• Nova Scotia - 15% HST will be applied
• New Brunswick - 15% HST will be applied
• Newfoundland and Labrador - 15% HST will be applied
• Northwest Territories - 5% GST will be applied
• Ontario - 13% HST will be applied
• Prince Edward Island - 5% GST and 10% PST will be applied
• Quebec - 14.975% QST will be applied
• Saskatchewan - 5% GST and 6% PST will be applied
• Yukon Territories - 5% GST will be applied


If you have a tax exemption card, please contact our customer service.

International tax rates:
Ecksand does not charge tax on orders shipped outside of Canada. Customers are required to pay their state sales tax upon delivery of their purchase.
At the time of order clients normally process a deposit of 50% and then the remainder when your Ecksand jewel is complete to perfection and ready to be shipped or picked up in boutique. Should you require a different format to make it work, we understand that sometimes dreams are a big expense and you need a little help making them become a reality. That’s why we offer multiple payment plans. Don’t hesitate to contact our customer service for more information and questions.
We ship all across Canada and the United States on a daily basis which allows us to include shipping fees for you free of charge. Should you wish to order through the Montreal Boutique and pick up your order in person, upon being informed that your jewel is ready for pickup you can come pick up your jewel at the boutique from Monday to Saturday from 10am to 5pm and on Thursday from 10am to 6pm.
Ecksand is proud to meet your expectations with the best price and quality. Our cost is lower than the average commercial jeweler because of first tier relationship with mines. We streamline production in house and do not sub-contract our high-end craftsmanship. Our goal is to make sure you get the luxury Ecksand experience without the unnecessary high markups.

If you find a lower price for the same diamond ring before purchase, present us your quote and if we are capable of beating the price on a supreme quality Ecksand diamond ring we will.

To qualify for the Price Matching Guarantee, the jewels must be the same model, the diamonds or the gems should have the same quality.

Shipping

Ecksand shipments are sent in confidential Fedex parcels which are fully insured with our jewellers block insurance policy.
Ecksand is proud to offer fully insured national and international shipping at no cost on all rings and jewellery orders. We will also provide a free FedEx return shipping label, so that should your require a resize or adjustment, shipping your jewellery back to us is hassle-free.
Ecksand can ship anywhere. Shipping is free of charge in North America. International shipment fees are applicable depending on location and will be quoted to you prior to confirming your order with us.
After your order is complete, your Ecksand jewel will be shipped through our priority shipping services. Shipments are sent in a confidential Fedex parcel and normally take 1 to 2 days for shipping in Canada, and 3 to 5 days outside of Canada.
To make sure your jewel gets to you, we ship the parcel with a priority shipping service that requires a signature upon delivery. As soon as you place your order, we’ll send you the tracking number.