Free International Premium Shipping

Frequently Asked Questions

Do you have questions about your order, Ecksand products, or the services we offer? Browse our extensive FAQ section to get the answers you’re looking for.

Our Response to COVID-19

A message from our team to you

21/12/20

Dear Ecksand community,

Together, we must stand strong and do what is necessary to help end the battle against covid-19. We are committed to your well-being as well as our team’s, so we will be closing our Montreal boutique for two weeks, from Dec 25th until January 11th to help stop the spread of the virus. That being said, we just wanted to let you know how we’re planning to support you during this time!

  • All Ecksand orders will respect the original delivery date, as promised! Get in touch with us by phone 514-804-7263 (toll free: 1-866-726-7263) or by email [email protected]
  • Be sure to take advantage of our video and photo service so you can get the Ecksand experience by seeing our iconic rings and fine jewelry, in real time, from the comfort of your own home.
  • We’re working hard to make sure that your Ecksand jewel will be ready as promised, simply get in touch with our customer service team for updates on your order!

You can always reach out to us via email, phone, our website or by clicking here . We look forward to seeing you soon; please stay safe and full of love! And remember that we’re always here for you.

The Ecksand Team

01/07/20

To our Ecksand community,

The COVID-19 pandemic has revealed the importance, now more than ever, of nurturing and protecting our communities and environment. It has also reinforced the core values at the heart of everything we do at Ecksand: to make sure your special moments are celebrated in a conscious and everlasting way. Your health, safety, and well-being are of the utmost importance to us, as well. We believe it’s crucial for us to do our part to help reduce the transmission of the novel coronavirus. Here are some of the steps we’re taking to protect our communities during this time.

We’re working hard to ensure the Ecksand jewels you love are available when you want them and are delivered to you in the safest way possible.

  • We are following best practices advised by the Public Health Agency of Canada, the Province of Quebec, and the City of Montreal.
  • At our atelier, headquarters, and boutique, we have implemented increased sanitation standards and are increasing our daily cleaning routines, including handwashing, use of hand sanitizer, and cleaning of work surfaces and equipment.
  • Our customer service team and brand ambassadors are available to provide you with any information on your Ecksand order, including the delivery options best for you, and on the precautions we’re taking to protect your health and safety.

We’re equally committed to supporting our employees during this time.

  • We are providing resources to our employees to modify how they work, including flex scheduling and remote work solutions.
  • We are providing protective reusable face masks and our class 1 medical grade Ecksand face shields to all employees who are working at our headquarters, atelier, and boutique.

In accordance with the government of Quebec’s new protocols, we’ve made a few changes to our in-store experience to ensure the health and safety of all clients and team members. Here is what to expect during your next boutique visit, with Ecksand’s Go Forward strategy.

    • The Montreal store will be open

Monday - Friday: 11am - 6pm
Saturday: 10am - 5pm

  • We have set up a sanitization station at our store’s entrance. We ask that all clients please disinfect their hands and take one of the provided face masks upon entering the store.
  • We have equipped all Ecksand employees with an Ecksand face shield.
  • We have implemented increased sanitization standards throughout the boutique.
  • We’re limiting the capacity of clients in our boutique to optimize distancing.
  • Due to limited boutique capacity and to reduce long line-ups, we encourage you to pre-book your Montreal boutique drop-in. Schedule your appointment easily by phone (514-804-7263) or by email ([email protected]) to avoid a wait.

Feeling excited but anxious about setting foot in stores is totally warranted. For those who would prefer the Ecksand boutique experience from the comfort of their own home, we are always continuing to offer free Virtual Design Consultations. Chat and see all the best jewelry options with our Ecksand designers from your comfort zone.

We’re also so grateful for the hard work and dedication of our front liners. We’re doing our part in helping the global fight against COVID-19 by creating and donating Ecksand class 1 face shields to front line worker and institutions in need.

A special note from Ecksand’s Co-Founder and Creative Director

During these uncertain times, we take comfort in our Ecksand family. As a small startup focused on sustainability and community, we depend on our dedicated team and our incredible, loyal clients. You are the reason we do what we do. Our team at Ecksand has your wellbeing at the heart of how we’re approaching this new chapter. We continue to serve you and look forward to connecting with you all -- in-person, virtually, and through our social media channels -- now more than ever! From the bottom of our hearts thank you for all your loyalty and love while we adapt to this new rhythm.

Much love,

Erica Bianchini, and the Ecksand team

Free shipping

What does free shipping involve?

Ecksand ethical fine jewelry knows no bounds, that’s why our shipping service is always free of charge. We ship internationally for free without compromising the safety of your jewelry. With our confidential FedEx priority fully-insured parcel, your Ecksand order is shipped to you safely, always gift wrapped in Ecksand’s signature packaging.

If your country is not on the list at Checkout, please get in touch with us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected].

Here’s how we make sure your order is shipped safely:

  • Your parcel is exclusively sent with confidential FedEx priority fully-insured shipping
  • We require a signature upon delivery of your order
  • We don’t ship to PO boxes
  • FedEx allows us to track your package until it gets to you

Please see our return shipping policies at Returns or at Resize.

Where does Ecksand ship?

We make sure your Ecksand order is safely shipped to you by exclusively using FedEx’s confidential fully-insured priority parcel service.

Ecksand can ship to any location where our service providers allow fully-insured shipping. At checkout, if your country is not listed as an option for delivery, please get in touch with us by phone at 514-804-7263 (toll free:1-866-726-7263) or by email at [email protected]. Please note that we are not shipping to P.O. boxes and military bases.

For international orders

Ecksand does not charge taxes on orders shipped outside of Canada. All orders shipped outside of Canada may be subject to any local taxes and custom duties due upon delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

Will I be charged sales tax on my purchase?

Ecksand offers its engagement rings, wedding rings, and fine jewelry to customers across the globe. For orders shipped in Canada, the product prices displayed at checkout are inclusive of the federal provincial tax according to the province the order is shipped to. For orders shipped in other regions, the product prices displayed at checkout are exclusive of all taxes and duties.

Canada

Taxes are calculated according to your billing address. These are the tax rates charged to your Ecksand order depending on the Canadian provinces:

  • Alberta - 5% GST
  • British Columbia - 5% HST
  • Manitoba - 5% GST
  • New Brunswick - 15% HST
  • Newfoundland & Labrador - 15% HST
  • Northwest Territories - 5% GST
  • Nova Scotia - 15% HST
  • Nunavut - 5% GST
  • Ontario - 13% HST
  • Prince Edward Island - 5% GST and 10% PST
  • Quebec - 14.975% QST
  • Saskatchewan - 5% GST
  • Yukon Territories - 5% GST

If you have tax-exempt status, please call us at 514-804-7263 (toll free: 1-866-726-7263) or send us an email at [email protected].

International

Ecksand does not charge taxes on orders shipped outside of Canada at checkout on Ecksand.com. All orders shipped outside of Canada may be subject to any local taxes and custom duties due upon delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

What is the delivery time?

No matter where you are located, we guarantee our shipping service is reliable and efficient.

For Ecksand Fine Jewelry items, your order is delivered within 4-6 weeks.

For our bridal rings (Engagement Rings and Wedding Rings) and custom jewelry, we create each of them on demand to adjust the design to any of your specific requests. Handcrafted in our atelier by our master jewellers, you get an ethical high-quality jewel delivered at your door within 6 weeks.

Need your bridal ring in less than 6 weeks? You can receive your Ecksand jewel in less than 6 weeks with a CA$300 rush fee.

See our Loan section, to see if you qualify for a loan.

How can I change the delivery address after I placed an order?

If you’d like to change the delivery address after your order has been placed, please get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll-free: 1-866-726-7263).

Easy Returns and Exchanges

What is the Ecksand return policy?

Your satisfaction is our priority and we do everything to assure that your Ecksand jewel surpasses your expectations. In the event that you need to return your Ecksand order, we’ve got you covered. Returns are accepted within 10 days from the date of shipment reception (minus a 5% restocking fee). Beyond this time frame, all sales are considered final and no returns will be accepted.

Additional return information

Both online orders and purchases at the Montreal Ecksand store can be returned either at the Montreal store or by mail by following our return shipping policy.

Please note that the following items cannot be returned:

  • Products sold through Ecksand’s Sample Sale
  • Improperly packaged items
  • Damaged and used items
  • Items that have been altered, engraved or resized
  • Items you previously exchanged
  • Items missing their certification or paperwork
  • Items over $15 000 CDN in value
  • Custom or personalized items are ones that have been altered in any way (the alteration of the center stone, the design and engraving included) and items that have been resized after shipping or pick-up.
  • Engagement rings and wedding bands
  • Items returned 10 days after the date of availability (date indicated as "DELIVERY" at the top right of your invoice)

Please note that in the event of a return or an exchange, a flat-discounted rate of CA$130 will be charged for two-way fully insured overnight shipping with FedEx.

Returning a ring for a resize? For more information see our Resize section.

How do I return my Ecksand jewel?

It’s safe and easy to return your Ecksand jewel. To prepare your Ecksand order for return, we ask that you pack it with all its original documentation and enclose the Return Merchandise Authorization Form available here. Please make sure to fill this form with the information of the item(s) you are returning.

You will be able to ship back your Ecksand item(s) with a pre-paid FedEx priority fully-insured shipping label provided to you beforehand. You will benefit from this pre-paid FedEx label at a flat-discounted return shipping fee of CA$130.

Go to “What is the Ecksand return policy?” to know if your order qualifies for return or exchange.

Want to schedule a return by mail? Get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll free: 1-866-726-7263).

In Montreal? You can return your order at the downtown Montreal store at 632 Cathcart Street during our business hours.

How can I exchange my Ecksand jewel?

Thinking about another Ecksand jewel? No worries, you can exchange your Ecksand jewel free of charge. In the event that you'd like to exchange your jewel, we will give you store credit to place a new order.

Additional exchange information

Please note that shipping charges are not refundable. The original shipping fee and the flat-discounted return shipping fee of CA$130 will be deducted from your store credit.

Go to “What is the Ecksand return policy?” to know if your order qualifies for return or exchange.

Want to schedule a return by mail? Get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll free: 1-866-726-7263).

In Montreal? Drop off your order at the downtown Montreal store at 632 Cathcart Street during our business hours.

Can I get a refund?

We’re proud to handcraft each one of our jewel to perfection. We're sorry to hear that you want to process a final return. Our return policy is made possible on all Ecksand fine jewelry within 10 days of receiving your jewel.

On Fine Jewelry items only, you can opt for a full store credit or a refund minus a restocking fee of 5%.

Engagement Rings and Wedding Rings are final sale.

Additional refund information

Please note that shipping charges are not refundable. The original shipping fee and a flat-discounted return shipping fee of CA$130 will be deducted from your store credit.

Go to “What is the Ecksand return policy?” to know if your order qualifies for return or exchange.

Want to schedule a return by mail? Get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll free: 1-866-726-7263).

In Montreal? Drop off your order at the downtown Montreal store at 632 Cathcart Street during our business hours.

Free Engraving

Is It free to engrave my wedding ring?

At Ecksand, we are passionate about creating rings that will represent your love, now and forever. This is why we provide our engraving service, free of charge, so you can customise your Ecksand wedding ring with a personal touch. Through our engraving service, you can add up to 15 characters of the message of your choice to your engagement or wedding ring, free of charge. Please note that we cannot accept returns on any engraved jewels.

Free engraving does not apply to items included in Ecksand’s Sample Sale.

Free resize

Is It free to resize my ring?

Our team wants your Ecksand ring to feel and look great for a lifetime! That’s why we offer your first resize, free of charge*. Our resize includes a cleaning service in which your ring will be polished to perfection. Enjoy your ring like it's brand-new again. Please note that we cannot accept a return on any jewel that has been resized.

Additional information

Free first resizes only apply to Ecksand’s Engagement Rings. In the event that another resize is required, a fee will be charged.

If you’d like to resize a Wedding Ring or Fine Jewellery, first resizes are free as long as the resize does not go above or below one size. In the event that another resize is required, or your resize goes above or below one size, a fee will be charged. Resizes do not apply to products included in Ecksand’s Sample Sale.

How long does it take to have my ring resized?

We resize your ring in our low-emission atelier in downtown Montreal, Canada within 21 business days.

Leaving town next week to pop the question on a romantic getaway? We can resize your ring in 5 business days with a $150 CAD rush fee.

How do I figure out the right ring size for me?

To know your ring size, you can use the Ecksand size guide available here. However, if you’re not sure or don’t have a ring that fits you perfectly, you can go to a jewelry store near you and they will give you your ring size.

Before an Ecksand resize, you can always send us a video of you wearing the ring. This will help our experts figure out the perfect ring size for you.

How do I return my ring for resize?

At Ecksand, we’re dedicated to providing you with the best experience. Our jewelry is handcrafted for lifetime wear and that’s why it’s important it fits you perfectly. We offer the first resize free of charge*

By mail: Use the pre-paid FedEx priority fully-insured shipping label, provided to you in your original order, to ship the Ecksand item(s) you wish to have resized. Please note that returning a ring for resize is subject to a flat-discounted return shipping fee of CA$130 for two-way fully insured overnight shipping with FedEx.

Want to schedule a resize? Get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll free: 1-866-726-7263).

In-store: You can drop off your ring for a resize at the Montreal store during our opening hours. We’ll notify you when your ring is ready.

Additional information

Free first resizes only apply to Ecksand’s Engagement Rings. In the event that another resize is required, a fee will be charged.

If you’d like to resize a Wedding Ring or Fine Jewellery, first resizes are free as long as the resize does not go above or below one size. In the event that another resize is required, or your resize goes above or below one size, a fee will be charged. Resizes do not apply to products included in Ecksand’s Sample Sale.

order tracking

When is my order going to be ready?

When you place an order at Ecksand, we will send you a confirmation email with the details of your order. Once your order is confirmed, we will email you an invoice. The “READY-FOR” date at the top right hand corner of your invoice will inform you of your order’s date of readiness.

Picking up the order at the Ecksand Montreal store? Our Ecksand experts will contact you once your order is ready to schedule a pick up.

Is your order delivered to you? When your order is ready, we ship it to you with our free FedEx priority fully-insured shipping service and you receive your parcel in less than 48 hours (on business days).

International orders

Is shipping free?

Ecksand ethical fine jewelry knows no bounds, that’s why the shipping is free of charge for international orders while ensuring the safety of your jewel. With our confidential FedEx priority fully-insured parcel, your Ecksand order is shipped to you safely, always gift wrapped in an Ecksand signature jewelry box and an Ecksand shopping bag.

If your country is not on the list at Checkout, please get in touch with us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected] and we will find a way to ship your order.

Here’s how we make sure your order is shipped safely:

  • Your parcel is sent exclusively with confidential FedEx priority fully-insured shipping
  • We require a signature upon delivery of your order
  • We don’t ship to PO boxes
  • FedEx allows us to track your package until it gets to you
Where does Ecksand ship?

We make sure your Ecksand order is safely shipped to you by only using a confidential FedEx fully-insured priority parcel.

Ecksand can ship to any location where our service providers allow fully-insured shipping. At checkout, if your country is not listed as an option for delivery, please get in touch with us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected]; we will find a way to ship your order.

What is the delivery time?

No matter where you are located, we guarantee our shipping service is reliable and efficient.

For Ecksand Fine Jewelry items, your order is delivered within 4-6 weeks.

Our bridal rings (Engagement Rings and Wedding Rings) and custom jewelry are each made-to-order and are handcrafted in our atelier by our master jewellers. Your ethical, high-quality bridal ring or custom jewel will be delivered to your door within 6 weeks.

Need your ring in less than 6 weeks? You can receive your Ecksand jewel in less than 4 weeks with a CA$300 rush fee.

See our Loan section, to see if you qualify for a loan.

How are sales taxes applied?

Ecksand offers its engagement rings, wedding rings, and fine jewelry to customers across the globe. For orders shipped outside of Canada, the product prices displayed at checkout are exclusive of all taxes and duties.

Ecksand does not charge taxes on orders shipped outside of Canada at checkout on Ecksand.com. All orders shipped outside of Canada may be subject to any local taxes and custom duties due upon delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

What is the return policy on International orders?

Your satisfaction is our priority and we do everything to assure that your Ecksand jewel surpasses your expectations. If you’re outside of Canada and would like to return your Ecksand order, please check the Ecksand Return Policy here for more information.

Returning a ring for a resize? For more information see our Resize section here.

Shopping at Ecksand

How can I purchase an Ecksand jewel?

We are proud to offer our fine jewelry directly to you through exclusive channels so that shopping at Ecksand is easy. You can shop our Ecksand jewels through our online store at ecksand.com, or at the Ecksand downtown Montreal jewelry store. In the event that you need assistance in purchasing an Ecksand jewel, we’ll be glad to help you place an order by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected].

Can I pick up my online order at the Montreal store?

Ordering online is fast and easy, and our reliable shipping service guarantees that you receive your Ecksand order as quickly as possible. If you happen to be located in Montreal and wish to pick up your order at the Ecksand jewelry store located at 632 Cathcart Street, please get in touch with us at [email protected], text us at 438-925-8274, or call us at 514-804-7263 (toll free: 1-866-726-7263).

Can I cancel my order?

At Ecksand, we’re proud to handcraft each one of our jewels to perfection. In the event you would like to cancel your order, please see your options below:

  • On Fine Jewelry items only, you can opt for a full store credit or a refund minus a restocking fee of 5%
  • Our Engagement Rings, Wedding Rings, and Custom Jewelry are final sale*

*Credit store and refunds are not applicable.

How do I take part in the Referral Program?

It’s our valued clients who make the Ecksand family what it is. That’s why we offer a generous Referral Program for returning and future customers. When you refer a friend through our Referral Program, you’ll both receive 2% off* your future Ecksand purchase once the new customer makes a purchase at Ecksand. Please note that the new customer can benefit from the 2% off on their first purchase.

*This offer cannot be combined with any other promotions or offers. Does not apply to engagement rings and custom jewelry. Only valid when the new customer makes their first purchase at Ecksand.

After-sale services

Can I get a third-party appraisal?

Here at Ecksand, we offer third-party appraisals to ensure that your jewel is protected forever. Third-party appraisals will give you peace of mind in knowing that your jewel’s value is near to what you paid for it, and to insure your jewel for its full replacement value. An official appraisal makes you eligible for the full financial investment depending on your insurance company, should your jewel ever be lost, stolen or damaged.

Can I adjust the length of my bracelet or necklace?

At Ecksand, we take pride in our ethical, handcrafted jewels. That’s why it’s important to us that you receive a jewel that’s the right fit for you! If your bracelet or necklace is too long, we can shorten the length for a fee of CA $10 per inch. If you find that your bracelet or necklace is too small, or too short, we can extend it for a fee of CA $50 per inch.

*Please note that our After Sale services, including length adjustments, do not extend to products offered in Ecksand’s Sample Sale.

Secured Payment Options

What methods of payment are accepted by the Ecksand online store?

The Ecksand online store accepts the following payment methods:

Credit Card: Visa, MasterCard, Amex, Union Pay, Paybright

The total will be charged to your card upon placing your order. Ecksand’s online store (ecksand.com) features a fast and secure guest checkout, which assures that your credit card information is not kept on file.

PayPal:Shop easily online with PayPal. By using PayPal, you do not have to enter your credit card details on the website. Your PayPal account will be charged once your Ecksand order is completed.

Paybright:Paybright is Canada’s leading buy now, pay later solution. On ecksand.com you can break down the payment of your purchase’s total cost into monthly or bimonthly payment. Simply select the Paybright option at check-out when shopping on ecksand.com, use your mobile phone number to set up your Paybright plan, and confirm your payment plan.

By Phone: You may also process your payment securely by phone with the help of an Ecksand expert. 

What methods of payment are accepted by the Ecksand Montreal store?

Located in the heart of downtown Montreal, the Ecksand jewelry store makes it easy for you to shop ethical and sustainable fine jewelry. We’re happy to offer multiple methods of payment in-store to satisfy your preferences. In our downtown Montreal jewelry store, we accept the following methods of payment:

Credit Card: Visa, MasterCard, Amex, Union Pay

PayPal: With the help of our sales associates, you can use PayPal to shop Ecksand in-store.

App: WeChat Pay

Certified check

Cash

How does Ecksand safeguard my credit card and personal information?

On the Ecksand Online Store, every purchase is made with maximum security thanks to full advanced encryption services (SSL) which encrypt the connection between your browser and Cloudflare, and from Cloudflare to your server. We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order whether placed by phone or through our online store. Our Payments department may carry out anti-fraud checks before approving the transaction; they may contact you for further details before confirming the order.

Lifetime Warranty

Does my Ecksand jewelry comes with a warranty?

Ecksand was founded on the premise that jewelry is forever. So it’s no wonder that our jewels can deliver a lifetime of beauty. That’s why at Ecksand we offer our special Ecksand Lifetime Craftsmanship Warranty to all Ecksand customers on all our products.

*The Lifetime Warranty does not extend to products included in Ecksand’s sample sale.

What does Ecksand lifetime craftsmanship (E.L.C.) warranty entail?

The basics covered by E.L.C. Warranty extend to all fine jewelry, including but not limited to Ecksand engagement rings. The E.L.C. Warranty covers all defects incurred during the craftsmanship process, i.e. craftsmanship defects. In order to be considered a craftsmanship defect, our jewellers must assess that in fact this defect was a result of craftsmanship and not of normal wear and tear, for example. The E.L.C. Warranty offers a lifetime of coverage on all Ecksand jewelry. If damage of your jewelry is due to a craftsmanship defect, Ecksand will repair or replace the parts in question, free of charge. In some circumstances, you will have to pay a fee. In exceptional circumstances only will Ecksand replace the entire item free of charge.

Please note that our E.L.C. Warranty is no longer available on Ecksand jewels that have been altered by companies other than Ecksand.

Are there any other services included in the E.L.C. warranty?

To make sure our engagement rings are perfectly comfortable for you to wear every day, we offer a free* first resize on your Ecksand Engagement Ring. *Learn more about ourResize policy here.

Is the E.L.C. Warranty also applicable on custom rings?

The E.L.C. Warranty covers every Ecksand jewelry piece, including but not limited to custom rings unless the diamonds or gems are provided by the customer.

What about center stones?

Center stones or diamonds are not subject to the lifetime warranty. We encourage our customers to get their jewelry insured by their personal insurance. If a center stone is loose, Ecksand customers can bring their jewelry in for a complimentary check up. The warranty does not cover the loss of a center stone. In the case of a loss, Ecksand customers are invited to contact their personal insurance.

What are the conditions I must meet to benefit the E.L.C. warranty and maintain its coverage?

The E.L.C. is available only to the individual who directly purchased the jewelry from Ecksand. To benefit from the warranty and the services it provides, Ecksand requires: (i) a proof of purchase; (ii) that all prior services on your jewelry have been performed by Ecksand. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Ecksand, after purchase, will void the E.L.C. Warranty. In order to maintain coverage of the E.L.C. Warranty, Ecksand requires a regular cleaning and inspection every year starting from the time of your original purchase.

Aftercare

Does Ecksand offer cleaning and polishing after purchase?

Our Ecksand jewels are so versatile you can wear them with everything, every day. That’s why we offer our customers a first-time free* cleaning and polishing for all of our bridal rings (Engagement and Wedding rings) instead of our standard fee of CA$90. Renew your love for your bridal rings and receive them straight from the atelier, like they’re brand-new again.

*Please note that our free first-time cleaning services apply to Engagement and Wedding rings only. In the event that you require another cleaning, or you’d like to clean your Fine Jewelry, a CA$90 fee will be charged. Our Aftercare services do not extend to products included in Ecksand’s Sample Sale.

HOW DO I CLEAN MY ECKSAND JEWEL?

Keep your jewelry in great condition without the use of any harsh chemicals keeping our water supply cleaner and your jewels sparkling with happiness. We’ve compiled fun, simple steps for you to take good care of your Ecksand jewelry and bridal rings.

Step One: Grab your supplies. These are easy supplies you’ll find at home- no venturing to the store required. You need:

  • Soft bristle toothbrush
  • Eco-friendly baking soda
  • A clean empty cup

Step Two: Once you’ve gathered your supplies, mix 1 teaspoon of baking soda* with a few drops of hot water in the cup. *(we prefer the eco-pioneer brand as it’s environmentally sustainable, but any baking soda you have will work. Baking soda in itself is less hazardous to the environment than many household soaps and cleaners)

Mix into a paste.

Step Three: Dip the toothbrush in the mixture and gently brush your diamond or gemstone engagement ring over, under and around the center stone and the ring. You can repeat this process 2-3 times for extra razzle dazzling shine. Lastly, rinse your ring with warm water and pat it dry with a soft microfiber cloth. Same applies to any other Ecksand jewel.

Worth noting: Do not attempt this over a sink with an open drain - risk of falling jewels in sink.

Repurposing

Can I use my own loose stone(s)?

Inherited or were offered a gem you find beautiful but don’t know what to do with it? Not even sure what it is? That’s when our team of Ecksand experts kicks in to assess the quality of your gem and suggest what would best put it in value. Learn more on our Custom Jewelry page.

Can I redesign an old piece of jewelry?

Yes. We adore giving a new life to old jewels and gems. We pride ourselves on integrating the sentimental attributes and value of your old jewel and gem into a new, modern piece. Our Ecksand atelier works with jewels from all across the world to reintegrate into new modernized designs. Start repurposing and contact us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected] to find out what would be the best direction and design for you.

Will I receive credit for the metal and other stones that we cannnot use in a new design?

There are certain elements of a piece of jewelry you own that you love and certain things you love less. What to do? Our team of Ecksand jewellers and designers will assess the piece and see what is usable in a newly designed jewel and what is not. If there are materials that are not usable but still hold value, we will be able to apply credit towards your newly designed Ecksand jewel.

Do you purchase old jewelry?

At Ecksand, we love to recycle! It’s a sustainable way of doing business and it makes us proud of what we do at Ecksand. You can send your old pieces of jewelry to our headquarters via our shipping service or bring them in at the Montreal downtown store. There, we will assess the jewel’s value, and contact you with further information on how you can receive Ecksand store credit.

Is It safe to send my old jewel or loose stone to ecksand via mail?

Our low-emission Ecksand atelier works with jewels from all across the world to reintegrate into new modernized designs. Send us a quick picture of the loose stones or jewelry that you wish to use in the creation of a new jewel, and we’ll advise you on how to get them to us safely and inexpensively. Your loose stones or old jewel can be sent to our workshop for inspection and assessment via our reliable shipping service. You can also drop in to the Ecksand Montreal store during our opening hours. (Mon.-Wed.: 11am/6pm; Thurs.-Fri.: 11am/7pm; Sat.: 10am/5pm)

Start repurposing now by contacting us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at [email protected].

Upgrade

Does Ecksand also offer a diamond upgrade service?

At Ecksand, we offer a lifetime diamond upgrade service on GIA-certified round natural untreated and un-enhanced diamonds.. You are welcome to bring back the ring you have bought from Ecksand for a diamond upgrade service with no restocking fee applied.

Packaging

What comes with my Ecksand jewel?

Whether you order online or stop by the Montreal jewelry store, all Ecksand jewels are gift wrapped in Ecksand’s signature eco-friendly packaging with the Ecksand shopping bag, the Ecksand certificate of authenticity and any other documentation associated with your jewel (e.g. GIA report).

The Brand

Why Is Ecksand different from other fine jewelry brands?

Too often clients are forced to sacrifice the ultimate luxurious experience and excellent craftsmanship for competitive pricing. Ecksand is built on ensuring that our clients will never have to make this choice. At Ecksand, when it comes to fine jewelry, you can have it all. No more compromising on design, quality, and price. No more worries about your jewels' durability. Welcome to Ecksand, where we go the extra mile with design and customer service to surpass all your expectations. Behind the scenes of our low-emission Canadian atelier and office, you will discover a tight-knit group of passionate individuals, all striving to ensure that you get the finest, 100% sustainable jewelry at unparalleled pricing.

By ethically-sourcing our diamonds and gems and curating an extraordinary team of expert gemologists, jewellers, and top designers with decades of cumulative experience, we are paving a new path in fine jewelry. With Ecksand, your buying experience is like no other. To learn more about the unique experience we offer, click here.

Ecksand pricing seems so competitive for such high quality, how is that possible?

At Ecksand, we never jeopardize quality and always ensure that you get the best pricing of the market. It seems impossible, but doing things our way saves you money: we carefully monitor the use of our materials; we source diamonds directly from mines and offer ethical cultured options; our pearls come from long-term relationship farms; we promote efficient waste management; and we’re careful about the budgeting of our marketing activities. By cutting the middlemen markups and improving our waste management on a daily basis, we provide you with Canadian-made sustainable fine jewelry at unparalleled pricing.

Where Is Ecksand located?

Proud of our Canadian heritage, our headquarters are located in downtown Montreal, Canada, in the city’s jewelry district. Our jewelry store, atelier, and office are located in the same building at 632 Cathcart Street, H3B 1L9, Montreal, Quebec, Canada.

We love bringing our jewelry to you, so stay tuned to our next seasonal pop-up location. In the meantime, dive into the Ecksand experience through our online store (ecksand.com), where our jewelry is available for purchase, internationally.

The Ecksand Diamonds

Where are Ecksand natural diamonds from?

As a first-tier dealer, we acquire our diamonds straight from the mines and cutting facilities with which we have built strong, long-lasting relationships. The mines from which we hand-select our diamonds are located in Botswana, Canada, Australia. These mines are 100% conflict-free. They comply with the UN resolutions and the Kimberley Process scheme. This is to say that every single mine from which Ecksand acquires its diamonds is governed by strict, formal labor laws that ensure appropriate work conditions and prohibit child labor, among other standards, which ensure each Ecksand diamond is entirely ethically-sourced. We even go beyond the Kimberley Process by ensuring we source our stones from suppliers that actively take part in social economic redistribution, such as building hospitals or reinvesting in land conservation.

Does Ecksand have Canadian branded diamonds?

Ecksand carries Canadian branded diamonds with GIA certification, paper copy of the Diamond Grading Report and the Canada mark certification authenticating the provenance of where the diamond was mined in Canada.

Are Canadian diamonds better than other Ecksand diamonds?

The only benefit of owning an Ecksand Canadian diamond versus a diamond from Botswana or Australia is having the Canadian brand associated with it. We believe that all Ecksand diamonds have the same ethical value whether they’re from Canada, Australia or Botswana. As all Ecksand fine jewels are proudly handcrafted in our Canadian atelier, we feel that it is of the utmost importance that you receive a Canadian-made ring crafted with ethical diamonds.

Are Canadian diamonds more expensive than other diamonds?

There is a slight difference in the pricing of Canadian diamonds because of the efforts involved in tracing and branding the diamond. However, it is important to note that diamond prices will always vary according to the clarity, color, cut of the diamond, among other characteristics.

Why diamonds from Africa?

At Ecksand, we are extremely conscious of the impact we have in the world. That's why we only acquire our diamonds from mines that share the same values as we do. Botswana has tied together its diamond wealth to invest in the future of the country and its people. GDP and standards of living for the people of Botswana are rising because the government, who owns a portion of the diamond production industry, puts this money back into the economy. In this way, Ecksand supports ethical diamond production, social redistribution, and ensures that every Ecksand diamond is 100% ethical.

Natural Diamonds: What Does GIA-Certified Mean?

As a renowned Canadian jewelry brand, we pride ourselves on maintaining the highest level of transparency about the true characteristics of your natural diamond. At Ecksand, we offer GIA-certified natural diamonds to ensure you know the exact quality of your diamond.

So what is a GIA certification? The Gemological Institute of America (GIA) is the world’s authority on natural diamonds. Its “4C’s” has become the universal method for assessing the quality of a diamond. A GIA-certified diamonds has undergone the GIA’s meticulous grading process. When choosing your Ecksand ring, you can select a conflict-free natural diamond that comes with a GIA certification. This certification allows you to know the exact characteristics of your diamond.

All Ecksand natural diamonds are untreated and unenhanced. To maintain our high standards of quality, we only select eye-clean natural diamonds with an impeccable cut.

Lab-Grown Diamonds: What Does IGI-Certified Mean?

At Ecksand, we offer lab-grown diamonds to cater to the varied preferences of our clients. To maintain our high standards of quality, we only select eye-clean lab-grown diamonds with an impeccable cut. As a renowned Canadian jewelry brand, we pride ourselves in maintaining the highest level of transparency about the true characteristics of your lab-grown diamond. This is why all of our lab-grown diamonds are IGI-certified.

The International Gemological Institute (IGI) is renowned for grading lab-created diamonds. An IGI-certified diamond has undergone the IGI’s meticulous grading process to assess its true quality.

Does Ecksand offer recycled diamonds?

At Ecksand, we offer recycled diamonds to cater to the varied preferences of our clients. We offer recycled diamonds as an option for Ecksand engagement rings and in the creation of custom jewelry pieces to ensure you receive the perfect jewel. To maintain our high standards of quality, we only select eye-clean recycled diamonds with an impeccable cut. All Ecksand recycled diamonds are re-polished and re-cut, to meet these high standards, before being used to create new pieces of jewelry.

Customer Service

How can I get help?

If you have a question we have not answered yet, our team of expert designers and customer relations associates are here to help.

We will get back to you during the following operating hours (EST timezone):

Monday: 11am - 6pm
Tuesday: 11am - 6pm
Wednesday: 11am - 6pm
Thursday: 11am - 6pm
Friday: 11am - 6pm
Saturday: 10am - 5pm
Sunday: 10am - 5pm