Ecksand guarantees the authenticity of all products purchased on ecksand.com. Every item is delivered with a certificate of authenticity.
This website is controlled and operated by BIJOUX ECKSAND INC. located in the city of Montreal, Province of Quebec, Canada. Any disputes between this website and a visitor or customer must be resolved in a competent legal court of law in the city of Montreal, province of Quebec, Canada. Ecksand records evidence of all transactions between ecksand.com and its customers. In the event of a dispute between ecksand.com and one of its customers relating a transaction, the data recorded by ecksand.com shall be treated as evidence of the details of the transaction.
Shipping and Handling
The confirmation of order will be sent by email. All shipped packages are insured for the full value of the transported items. All of our packages require an adult signature upon delivery. All in-stock items will be processed and sent within a maximum of 30 business days. Custom engagement rings, custom wedding rings, and custom ring orders will take a minimum of three weeks. Ecksand is not liable for unforeseen consequences that might delay the processing and/or the shipping of the package. Ecksand reserves the right to divide the order into partial shipments. In this case, the customer’s credit, charge or debit card will only be charged for a single shipment.
Please note that your order will be shipped to the billing address. Orders with different billing and shipping address cannot be processed at the moment. Orders with billing address other than a Canadian or US address will not be processed. Goods purchased via ecksand.com may only be delivered to Canada and the Continental United States excluding Alaska, Hawaii, Guam, Puerto Rico and all other U.S. possessions and Canadian territories. Any failure to deliver or a delivery exceeding the informed delivery date should be reported to [email protected] If the products ordered do not conform to the original order, or you are not satisfied, you may request an exchange or store credit in accordance with the Ecksand Return Policy. The customer accepts all risk for the goods (including loss, theft, or damage to any order) upon shipment.
Return and Exchange Policy
Ecksand’s 10-day exchange policy allows for exchanges or store credit on all in-stock products. Returns for exchange or store credit must be sent within 10 days from the date of shipment reception (minus a 5% restocking fee). Ecksand reserves the right not to accept returns ten days after purchase date. All returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any jewel with signs of damage, wear or alteration (e.g. re-sized ring by a jeweler other than Ecksand) cannot be accepted. Ecksand reserves the right to refuse exchanges on any items that have been worn or altered in any way. If you are not satisfied with the item that was sent to you, please contact us immediately. We will issue a return code that will enable a store credit minus shipping costs. Please make sure that returned items are in original box and packaging with full documentation. Please ship all item(s) pre-paid and fully insured. Ecksand is not responsible for loss or damage of returned shipments. PLEASE NOTE: Custom Made Ring orders are final and non-refundable for more information please contact [email protected]
Prices and Payments
The prices of Ecksand products are indicated in CA$, excluding taxes and shipping costs. Ecksand.com charges federal and provincial taxes to QC customers, federal taxes to other Canadian provinces and no taxes for US orders as required by applicable law. Orders are shipped from our offices in Montreal, Quebec, Canada. International shipments may be subject to duties and/or fees, which are determined by the appropriate government agency. Buyers are fully responsible if shipments are subject to duties, taxes or brokerage fees upon arrival. Ecksand reserves the right to modify the price of products offered on the Site at any time without prior notice to the customer. The customer will be charged the prices displayed on this Site at the time the order was confirmed provided that the products are available at that time. The customer is required to pay for any order placed on the Site immediately upon confirmation. At the moment we can only accept payment by credit cards or PayPal and financing through Paybright. Be sure to provide us with the exact credit card number, expiration date, PIN number, security code and billing address that your credit card issuer has on file. Your order will only be dispatched once Ecksand has verified your payment method, verified the provided information and received authorization to process your payment. The customer’s credit, charge or debit card will only be charged when their order is dispatched. If any of the products in the order are unavailable, Ecksand will only charge the price, taxes and shipping costs for the goods available.
Custom Made Rings
You acknowledge that you are responsible for any material you may submit via the Ecksand custom made ring form. If you do submit material, and unless we indicate otherwise, you grant Ecksand and its affiliates an unrestricted, non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Ecksand is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provide to Ecksand. You grant Ecksand and its affiliates the right to use the name you submit in connection with such material if they so choose. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Ecksand for all claims resulting from content you supply.
Limitations of Liability
Under no circumstance whatsoever shall BIJOUX ECKSAND INC. be liable for any loss arising out of or in connection with the use of the website ecksand.com. Other than as required by applicable consumer protection law or insurance law, if any, in no event will Ecksand be liable for errors or omissions in this information or for any losses or damages, direct, indirect, incidental, special or consequential resulting from your use or misuse of, or reliance on, any such information. Ecksand may process your personal data without your consent when such processing is necessary to comply with applicable laws and regulations or to provide you with services you requested, including the purchase of products on ecksand.com. Products ordered by customers will remain the property of Ecksand until Ecksand has received full payment thereof. If there is any problem with payment, the customer is responsible to return the goods received to Ecksand immediately upon request.
Rarely do we encounter identical gemstones, diamonds or pearls; therefore Ecksand creations are one of a kind. When ordering one or more of the same item, the gems might slightly differ from the online picture. While jewels shipped should match in basic form, shape, and appearance, there is always a chance that models will be updated with the most resembling set of gems. The differences might not be visible to the naked eye. If there are any inquiries concerning the disclaimer please do not hesitate to contact [email protected] While every effort is made to ensure that the color, design, and style of the jewel displayed on ecksand.com are representative of the original products, slight variations may occur for technical and other reasons.