After Sale Services
Your satisfaction is our number one priority. That’s why we offer a wide variety of services, from lifetime warranties and complimentary engraving services to aftercare check-ups, to ensure you’ll always be happy with your Ecksand forever jewel.
Each and every one of our jewels is covered by our Lifetime Warranty. This means that, in the case that something happens to your Ecksand jewel that you believe was the result of a craftsmanship defect, we are more than happy to assess the situation. As soon as we confirm that the defect came from the making process, we’ll repair or replace the damaged part(s) of your jewel, completely free of charge.
To ensure your Ecksand jewel stays in tip-top shape and to benefit from our Lifetime Warranty, we invite you to bring in your jewel for an aftercare check-up once every two years.
Please note that our Lifetime Warranty applies only to craftsmanship defects -- stone quality and defects, not included -- and does not cover damage from normal wear and tear.
With you for the long haul
At Ecksand, we make jewels to last a lifetime. We’re also with you for the long haul. From engraving services and aftercare check-ups,
we are here to support you before, during, and after the purchase of your Ecksand jewel.
Looking to add a personal touch to your Ecksand ring? With our complimentary engraving services, we invite you to personalize your Ecksand ring by having it engraved with an intimate message. With the purchase of an Ecksand ring, we offer you the opportunity to have your desired message (up to 15 characters) engraved, free of charge.
When discussing the details of your Ecksand ring with our team, be sure to let us know the message you would like to include and we’ll make it happen.
Do you love your Ecksand ring but want to upgrade the size of your diamond? Your Ecksand purchase might qualify for you to benefit from our free lifetime diamond upgrade service. If you want to upgrade to a larger diamond of greater value, we’ll happily exchange your original Ecksand diamond ring for a credit equal to the original purchase amount.
Give our team of experts a call at 514-804-7263
(toll free: 1-866-726-7263) or send us a message at [email protected] to discuss your options.
Please note that the Ecksand Upgrade only applies to Ecksand round cut diamond rings handcrafted with diamonds sourced from the Ecksand inventory. The original diamond ring traded for an upgrade must be exchanged in perfect condition and with all pertaining documentation (GIA certificate).
Do you want your Ecksand jewel to sparkle like new? Keep your jewel in its best, most beautiful condition with our complimentary aftercare check-up service. With the purchase of any Ecksand jewel, you’re entitled to receive a check-up, including cleaning and polishing, up to 12 months following the date of purchase, free of charge.
Please note that check-ups must be proceeded once every two years to benefit from the Ecksand Lifetime Warranty.
Do you have questions about your order, Ecksand jewels, or the services we offer?
Browse our extensive FAQ section to get the answers you’re looking for.